Consumer Complaint

Some of you may recall my excitement about ordering The World's Best Post Leveler. Well, it did arrive a day after they said it would, and I was still feeling pretty good about having supported a local business by going to Ace. I could have ordered this from the catalog where I first spotted it, but my thinking was that I'd receive it sooner, save on shipping, and the tax paid would hit the local economy. All of which seemed like good things.

Now, the day I went in there and asked for the thing, they couldn't find it in the catalog for a long time, but after some extensive searching, they were able to find it, order it, and offer to create a raincheck for me. As it turned out, the lady who was going to ring it up for me couldn't get the computer system to issue a raincheck, so she told me just to pay for it when I came back. All the same to me, I suppose.

When I went to pick it up, I had to go to two separate people to find it, and when the guy rang it up, it was $1.50 more than the price they had told me 2 weeks prior. I told him that they had offered me a lower price originally, and his answer for that was that the price changed after my request. So, basically, by going to the local Ace Hardware, it took longer and they raised the price after (because?) I ordered it. Also, the $1.50 might seem like it's not worth complaining about, but the thing was only 10 bucks to begin with, so they hiked the price by 15%, and I think it was because they had an order for it. Whatever, Ace.

The real tragedy of this all is that after I ordered this but before it came in, Matt went ahead and sank the posts, so I didn't even end up using it for the fence project. Sigh.